AI.Work
AI worker that automates IT helpdesk and operations tasks.
About AI.Work
AI.Work builds an AI worker called Henry that automates repetitive IT operations tasks without replacing a company's existing ITSM systems. Henry can resolve routine helpdesk tickets, provision and revoke app access, manage distribution lists, enrich tickets with employee data, reset Active Directory passwords, clean up unused Microsoft 365 licenses, and grant temporary admin access, acting as a natural-language co-pilot that employees can reach through Slack or Microsoft Teams. The platform connects to more than 40 enterprise systems, including ServiceNow, Okta, Jira, Azure, AWS, Workday, Salesforce, Google Workspace, and Microsoft 365, and reports a 60% reduction in mean time to resolution with 40% of tickets resolved end-to-end without a human agent. It is aimed at IT operations and helpdesk teams at mid-size and larger organizations looking to cut ticket backlog and onboarding time. A notable development: as of July 2026, ai.work has agreed to be acquired by ServiceNow, which is worth knowing for anyone evaluating the product's independence and long-term roadmap, since its future direction will likely be shaped by that acquisition rather than by ai.work alone.
At a glance
- Platforms
- Web
- Integrations
- ServiceNow, Okta, Jira, Azure, AWS, Workday, Salesforce, Google Workspace
- Last verified
- July 2026
Who It's For
- •Internal operations teams such as IT, HR, procurement, legal, and facilities.
- •Enterprise companies aiming to automate routine workflows.
- •Organizations seeking to improve operational efficiency and reduce costs.
- •IT and operations managers looking for scalable AI automation solutions.
How It Works
- 1AI workers are pre-trained enterprise agents that autonomously pick up and execute tasks.
- 2They orchestrate multiple AI agents to complete complex workflows automatically.
- 3The platform integrates with existing enterprise tools (e.g., ServiceNow, Slack, Jira).
- 4AI workers enforce policies and collaborate with human teams for decision-making.
How to Use AI.Work
- 1Sign up and configure the AI workers for specific departments or workflows.
- 2Customize AI skills according to enterprise policies and processes.
- 3Deploy AI workers across functions like IT, HR, legal, and procurement.
- 4Monitor task execution and optimize workflows through the platform.
Key Features
- •Automated ticket resolution
- •IT access provisioning and revocation
- •Employee onboarding automation
- •Active Directory password resets
- •Microsoft 365 license cleanup
- •Natural language IT co-pilot
Use Cases
- •Automate employee IT onboarding
- •Resolve routine helpdesk tickets without a human agent
- •Manage app access provisioning and revocation
- •Clean up unused software licenses
Pros & Cons
Advantages
- •Automates complex multi-department workflows with autonomous AI agents.
- •Highly customizable platform tailored to enterprise policies and processes.
- •Integrates seamlessly with existing enterprise tools and systems.
- •Reduces operational costs and scales operational efficiency.
Disadvantages
- •Implementation may require initial setup and customization effort.
- •Dependent on enterprise infrastructure for optimal performance.
- •Limited details on AI transparency and decision-making processes from search results.
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Frequently Asked Questions
What is AI.Work?
AI. Work builds an AI worker called Henry that automates repetitive IT operations tasks without replacing a company's existing ITSM systems.
How much does AI.Work cost?
AI.Work uses custom pricing — contact the vendor for a quote.
Is AI.Work free?
AI.Work is a paid tool and does not offer a free plan.
What are the best AI.Work alternatives?
Popular AI.Work alternatives include Moveworks, Aisera, Rezolve.ai.
What is AI.Work used for?
AI.Work is commonly used for Automate employee IT onboarding, Resolve routine helpdesk tickets without a human agent, Manage app access provisioning and revocation.
What platforms does AI.Work support?
AI.Work is available on Web.
Information Accuracy
Please note: While we regularly update all tool information including descriptions, features, pricing, and other details, this information may change over time as tools evolve and update their offerings. For the most current and accurate information, we recommend visiting the official website directly. Our goal is to provide you with comprehensive and up-to-date information to help you make informed decisions.