Aisera

Aisera is an enterprise AI platform focused on automating service work across IT, HR, customer service, finance, facilities, sales, procurement, and legal. Its core product line includes Aisera Assistant, a personal AI companion for work automation; Agent Assist, which supports human agents handling tickets and cases; Agent Composer, a natural-language tool for building custom AI agents without heavy coding; and Aisera Unify, an integration layer built on open standards including A2A, MCP, and AGNTCY that connects the platform to existing enterprise systems. The company reports measurable outcomes from deployments, such as a 60% increase in agent productivity for NJ Transit, a 70% auto-resolution rate for OmniTRAX support tickets, and $2.2M in support cost savings for Lifescan. Aisera markets a security framework it calls TRAPS (Trusted, Responsible, Auditable, Private, Security) to address enterprise governance concerns around deploying autonomous agents. Aisera serves large organizations across industries including financial services, healthcare, retail, telecom, manufacturing, education, and government. It has been recognized as a Leader in a Gartner Magic Quadrant and in IDC MarketScape evaluations. Aisera was acquired by Automation Anywhere, which now positions the platform within its broader automation portfolio. One limitation for evaluators is that specific pricing is not published and requires direct engagement with sales.