Poly AI

PolyAI builds voice AI agents that businesses deploy to handle inbound customer service calls without routing every caller to a human agent. Its agents are built on a proprietary dialog model called Dialog-RSN-1, trained on more than a billion enterprise conversations, and paired with an in-house speech recognition system, Owl ASR, designed to handle background noise, accents, and mid-sentence interruptions so a caller doesn't have to talk in a robotic, IVR-style way to be understood. Non-technical teams can build and adjust agents through a no-code Agent Studio, while engineering teams have a separate Agent Development Kit for deeper customization, with documentation published at polyai.github.io/adk. The platform is used across use cases like account management, authentication, call routing, billing, bookings, and troubleshooting, and PolyAI markets itself as SOC 2, HIPAA, GDPR, and PCI DSS compliant out of the box, which matters for the regulated industries — banking, healthcare, retail — that it targets. Reported case studies cite results like a 50% call containment rate and an 85% customer satisfaction score in retail settings, with a typical rollout taking about six weeks from build to launch. Because it's aimed at large enterprises with existing contact-center infrastructure, PolyAI isn't positioned as a self-serve tool for small businesses.