Moveworks
Enterprise AI assistant that resolves employee IT, HR, and support requests.
Pricing
About Moveworks
Moveworks is an enterprise AI assistant platform that lets employees search company information and complete work tasks through a single conversational interface instead of filing tickets or hunting across separate business systems. It combines enterprise search with an agent-building layer: Agent Studio lets teams create custom low-code or no-code AI agents, and Knowledge Studio organizes internal documentation so the assistant can answer from a company's own content. Search results and generated answers pull from more than fifty connected systems, including Slack, Outlook, SharePoint, Google Drive, OneDrive, and Confluence, and the assistant is delivered through chat, web, intranet portals, and mobile, in over 100 languages. The platform targets IT, HR, finance, sales, marketing, and engineering teams at larger organizations, with named use cases spanning password resets and software provisioning for IT, onboarding and benefits questions for HR, and building-access or hardware requests for facilities. Moveworks reports over 1,000 pre-built integrations available through its marketplace and offers a developer hub for building on top of the platform. Moveworks is built for mid-size to large enterprises with the budget and internal systems complexity that justify a dedicated deployment; the company does not publish pricing, so cost and implementation scope require a direct sales conversation rather than self-serve signup.
At a glance
- Company
- Moveworks, Inc.
- Platforms
- Web
- API
- Available
- Integrations
- ServiceNow, Workday, Salesforce, Slack, Microsoft Teams, OneDrive, Google Drive, SharePoint
- Last verified
- August 2026
Who It's For
- •Large enterprises and organizations.
- •IT departments looking to reduce help desk tickets.
- •HR departments aiming to improve employee experience.
- •Support teams seeking to automate routine requests.
How It Works
- 1Moveworks uses conversational AI and large language models (LLMs) to understand employee requests submitted through various channels like chat, email, or collaboration platforms.
- 2It integrates with existing enterprise systems (e.g., IT service management, HR information systems) to pull relevant information and knowledge.
- 3The AI analyzes the request, identifies the intent, and then either provides a direct answer, performs an action (like unlocking an account), or routes the request to the correct department if human intervention is required.
- 4It learns from past interactions and resolutions to continuously improve its accuracy and automation capabilities.
How to Use Moveworks
- 1Employees interact with Moveworks by asking questions or submitting requests in natural language through their preferred communication channels (e.g., Microsoft Teams, Slack, email).
- 2Administrators configure Moveworks by connecting it to their existing enterprise systems and knowledge bases.
- 3IT and HR teams can monitor the performance of Moveworks and intervene when the AI cannot resolve a request automatically.
Key Features
- •Conversational AI assistant for employees
- •Enterprise search across 50+ systems
- •Agent Studio for building custom agents
- •Knowledge Studio for internal documentation
- •Employee experience analytics
- •Omnichannel delivery (chat, web, mobile)
- •Support for 100+ languages
Use Cases
- •Automating IT password resets and software provisioning
- •Answering HR questions on onboarding, payroll, and benefits
- •Handling facilities requests like building access and hardware orders
- •Enterprise-wide search across business applications
Pros & Cons
Advantages
- •Significantly reduces the volume of support tickets, freeing up human agents for more complex issues.
- •Provides instant resolution for employees, improving satisfaction and productivity.
- •Offers a personalized and consistent support experience across different departments.
- •Integrates seamlessly with existing enterprise software, minimizing disruption to current workflows.
Disadvantages
- •Implementation can be complex and require significant configuration for large organizations.
- •Relies heavily on the quality and completeness of an organization's internal knowledge base.
- •May struggle with highly nuanced or unusual requests that fall outside its trained knowledge.
Alternatives
- Espressive
- Aisera
- ServiceNow Virtual Agent
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Frequently Asked Questions
What is Moveworks?
Moveworks is an enterprise AI assistant platform that lets employees search company information and complete work tasks through a single conversational interface instead of filing tickets or hunting across separate business systems. It combines enterprise search with an agent-building layer: Agent Studio lets teams create custom low-code or no-code AI agents, and Knowledge Studio organizes internal documentation so the assistant can answer from a company's own content.
How much does Moveworks cost?
Moveworks uses custom pricing — contact the vendor for a quote.
Is Moveworks free?
Moveworks is a paid tool and does not offer a free plan.
What are the best Moveworks alternatives?
Popular Moveworks alternatives include Espressive, Aisera, ServiceNow Virtual Agent.
What is Moveworks used for?
Moveworks is commonly used for Automating IT password resets and software provisioning, Answering HR questions on onboarding, payroll, and benefits, Handling facilities requests like building access and hardware orders.
Does Moveworks have an API?
Yes, Moveworks offers an API for developers.
What platforms does Moveworks support?
Moveworks is available on Web.
Information Accuracy
Please note: While we regularly update all tool information including descriptions, features, pricing, and other details, this information may change over time as tools evolve and update their offerings. For the most current and accurate information, we recommend visiting the official website directly. Our goal is to provide you with comprehensive and up-to-date information to help you make informed decisions.