Moveworks
AI platform for employee support and intelligent automation.
Pricing
About Moveworks
Moveworks is an AI-powered platform designed to resolve employee issues automatically across various internal systems. It leverages large language models (LLMs) to understand employee requests in natural language and proactively provide solutions, eliminating the need for manual intervention from IT, HR, or other support teams. The platform integrates with existing enterprise tools like ServiceNow, Workday, and Microsoft Teams to deliver a seamless and efficient support experience.
Who It's For
- •Large enterprises and organizations.
- •IT departments looking to reduce help desk tickets.
- •HR departments aiming to improve employee experience.
- •Support teams seeking to automate routine requests.
How It Works
- 1Moveworks uses conversational AI and large language models (LLMs) to understand employee requests submitted through various channels like chat, email, or collaboration platforms.
- 2It integrates with existing enterprise systems (e.g., IT service management, HR information systems) to pull relevant information and knowledge.
- 3The AI analyzes the request, identifies the intent, and then either provides a direct answer, performs an action (like unlocking an account), or routes the request to the correct department if human intervention is required.
- 4It learns from past interactions and resolutions to continuously improve its accuracy and automation capabilities.
How to Use Moveworks
- 1Employees interact with Moveworks by asking questions or submitting requests in natural language through their preferred communication channels (e.g., Microsoft Teams, Slack, email).
- 2Administrators configure Moveworks by connecting it to their existing enterprise systems and knowledge bases.
- 3IT and HR teams can monitor the performance of Moveworks and intervene when the AI cannot resolve a request automatically.
Key Features
- •Conversational AI powered by LLMs.
- •Deep integrations with enterprise systems (e.g., ServiceNow, Workday, Salesforce).
- •Automated resolution of employee issues.
- •Proactive communication and outreach.
- •Personalized employee experience.
- •Analytics and reporting on automation effectiveness.
Use Cases
- •Automating IT support requests like password resets, software access, and troubleshooting.
- •Resolving HR policy questions and common HR-related tasks.
- •Providing instant answers to finance and facilities-related inquiries.
- •Streamlining internal communication and knowledge sharing.
- •Onboarding and offboarding process automation.
Pros & Cons
Advantages
- •Significantly reduces the volume of support tickets, freeing up human agents for more complex issues.
- •Provides instant resolution for employees, improving satisfaction and productivity.
- •Offers a personalized and consistent support experience across different departments.
- •Integrates seamlessly with existing enterprise software, minimizing disruption to current workflows.
Disadvantages
- •Implementation can be complex and require significant configuration for large organizations.
- •Relies heavily on the quality and completeness of an organization's internal knowledge base.
- •May struggle with highly nuanced or unusual requests that fall outside its trained knowledge.
Alternatives
- ServiceNow Virtual Agent
- Espressive Barista
- Resolve Systems
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Frequently Asked Questions
What is Moveworks?
Moveworks is an AI-powered platform designed to resolve employee issues automatically across various internal systems. It leverages large language models (LLMs) to understand employee requests in natural language and proactively provide solutions, eliminating the need for manual intervention from IT, HR, or other support teams.
How much does Moveworks cost?
Moveworks uses custom pricing — contact the vendor for a quote.
Is Moveworks free?
Moveworks is a paid tool and does not offer a free plan.
What are the best Moveworks alternatives?
Popular Moveworks alternatives include ServiceNow Virtual Agent, Espressive Barista, Resolve Systems.
What is Moveworks used for?
Moveworks is commonly used for Automating IT support requests like password resets, software access, and troubleshooting., Resolving HR policy questions and common HR-related tasks., Providing instant answers to finance and facilities-related inquiries..
Information Accuracy
Please note: While we regularly update all tool information including descriptions, features, pricing, and other details, this information may change over time as tools evolve and update their offerings. For the most current and accurate information, we recommend visiting the official website directly. Our goal is to provide you with comprehensive and up-to-date information to help you make informed decisions.