Macha AI

Macha AI builds AI agents that plug directly into helpdesk platforms to automate customer support work. Agents can read tickets, draft or send replies, translate support conversations, and carry out multi-step tasks across connected tools, and they can run autonomously based on triggers and instructions the support team defines, or work alongside human agents through a side-pane copilot inside the ticket view. The platform is built for support teams using Zendesk, Freshdesk, Gorgias, or Front, and it also offers deployment as a website chatbot or Chrome extension for teams that want AI support outside a traditional helpdesk. Macha connects to more than 16 pre-built integrations, including Shopify, Stripe, Slack, Notion, and Google Workspace, plus a custom tool builder for connecting to any API, and it provides its own API documentation for teams that want to extend it further. Macha AI apps are configured in plain English rather than requiring code, and the company says agents are continuously evaluated by grading their conversations for quality. Pricing starts at roughly $0.11 per ticket on the Professional plan when billed annually, with 500 free credits offered for trials without a credit card. The company behind the product appears to be AGZ Technologies Private Limited, though a founding year is not published on the site.