Forethought

Forethought builds AI agents for customer support teams, designed to resolve tickets and answer questions across chat, email, and voice without always needing a human agent. The platform is trained on a company's own support data and documentation, and it is aimed at support and CX teams at companies in SaaS, ecommerce, fintech, healthcare, education, and mobile apps. Forethought's system is split into specialized agents: Solve handles omnichannel resolution of customer issues, Discover surfaces insights about recurring problems and gaps in a knowledge base, Triage automatically classifies and routes incoming tickets, QA scores human agents' performance, and an AI Copilot assists human agents in real time inside their existing helpdesk. The platform integrates with helpdesk tools and Slack, and can be reached through a headless API. Forethought reports customer-claimed results such as a 15x average return on investment and up to a 98% resolution rate, though these figures come from the company itself rather than independent audits. In March 2026, Zendesk announced it was acquiring Forethought, which may change how the product is packaged going forward. Detailed public pricing is not listed on the site.