ASAPP

ASAPP builds an AI-native customer experience platform for enterprise contact centers, centered on GenerativeAgent, which automates voice and chat interactions with customers. The system is described as handling a majority of contact center conversations end to end, while a Human-in-the-Loop workflow lets live agents step in or oversee interactions when needed. The broader product suite adds conversation monitoring, auto-summarization, auto-composition of agent replies, and real-time suggestions for human agents still handling calls or chats themselves. The platform is built for large enterprise contact centers, with named customers including JetBlue, American Airlines, and Dish, spanning travel, insurance, financial services, retail, telecom, and utilities. It's positioned to reduce handle times and let a fixed team of agents manage more interactions, using multi-agent orchestration, agent observability tools, and built-in safety controls so behavior stays grounded in a company's own policies. It integrates with existing systems including Salesforce, Microsoft Dynamics, Zendesk, Genesys, AWS, Google Cloud, Azure, and Snowflake, and holds SOC 2, HIPAA, GDPR, CCPA, and PCI DSS certifications. Pricing isn't published, and the site doesn't state when the company was founded, so both would need to be confirmed directly with ASAPP.