Viqal
AI virtual concierge for hotels automating guest communication via WhatsApp.
About Viqal
Viqal is an AI-powered virtual concierge designed for hotels, holiday parks, hostels, and STR operators. It automates guest communication across the entire guest journey—from pre-arrival check-in to post-departure—using WhatsApp, which has high open rates. The platform enables personalized upselling, proactive messaging, and instant resolutions, significantly increasing operational efficiency and guest satisfaction. It supports integrations with PMS, booking engines, and OTAs, allowing seamless automation of guest inquiries, requests, and check-ins. The system operates 24/7, reducing staff workload by automating up to 95% of guest communications, boosting revenue through upselling, and ensuring consistent guest experiences across multiple properties.
Who It's For
- •Hotels, holiday parks, hostels, and STR operators.
- •Hotel management teams looking to improve operational efficiency.
- •Properties seeking to enhance guest experience through automation.
- •Operators managing multiple properties or brands.
How It Works
- 1Automates guest messaging via WhatsApp for pre-arrival, check-in, and post-departure.
- 2Provides personalized upsells, proactive messaging, and instant resolutions.
- 3Integrates with PMS, booking engines, and OTAs for seamless operation.
- 4Allows staff takeover for complex inquiries, while AI handles routine conversations.
How to Use Viqal
- 1Set up your guest concierge in approximately 15 minutes.
- 2Connect your PMS, booking engine, or OTA channels to the platform.
- 3Configure automated messaging workflows for different guest touchpoints.
- 4Guests interact via WhatsApp, receiving automated responses and upsells.
- 5Staff can intervene when necessary, while routine inquiries are managed by AI.
Key Features
- •Automated guest communication via WhatsApp.
- •Personalized upselling and proactive messaging.
- •Pre-arrival online check-in and digital key sharing.
- •Integration with PMS, OTAs, and booking engines.
- •Centralized dashboard for managing multiple properties.
- •24/7 operation with staff takeover capabilities.
Use Cases
- •Automating guest communication for hotels, hostels, and vacation rentals.
- •Providing personalized upsell offers and local tips to guests.
- •Streamlining check-in procedures with digital room keys.
- •Reducing staff workload by automating routine inquiries.
- •Managing guest requests and feedback across multiple properties from one dashboard.
Pros & Cons
Advantages
- •High guest engagement rate due to WhatsApp's 98% message open rate.
- •Significantly reduces staff workload by automating 90-95% of inquiries.
- •Supports seamless integrations with existing property management systems.
- •Quick setup within 15 minutes for personalized automation.
Disadvantages
- •Limited to properties that use WhatsApp for guest communication.
- •Requires initial setup and integration with property systems.
- •Dependent on internet connectivity for real-time messaging.
Alternatives
- Mews Virtual Concierge
- Personalelf Virtual Concierge
- Insignia Virtual Concierge
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Frequently Asked Questions
What is Viqal?
Viqal is an AI-powered virtual concierge designed for hotels, holiday parks, hostels, and STR operators. It automates guest communication across the entire guest journey—from pre-arrival check-in to post-departure—using WhatsApp, which has high open rates.
How much does Viqal cost?
Viqal uses custom pricing — contact the vendor for a quote.
Is Viqal free?
Viqal is a paid tool and does not offer a free plan.
What are the best Viqal alternatives?
Popular Viqal alternatives include Mews Virtual Concierge, Personalelf Virtual Concierge, Insignia Virtual Concierge.
What is Viqal used for?
Viqal is commonly used for Automating guest communication for hotels, hostels, and vacation rentals., Providing personalized upsell offers and local tips to guests., Streamlining check-in procedures with digital room keys..
Information Accuracy
Please note: While we regularly update all tool information including descriptions, features, pricing, and other details, this information may change over time as tools evolve and update their offerings. For the most current and accurate information, we recommend visiting the official website directly. Our goal is to provide you with comprehensive and up-to-date information to help you make informed decisions.