AutoChat
WhatsApp automation platform with chatbots, team inbox, and commerce integration.
Pricing
About AutoChat
AutoChat is a WhatsApp automation platform designed to help businesses streamline operations without disrupting existing customer conversations. It combines no-code chatbot building, team inbox management, approved message templates, and commerce capabilities in a single platform. Built with a "coexistence-first" approach, AutoChat allows businesses to add automation around their current WhatsApp workflows while maintaining data continuity and human control. The platform targets MSMEs and growing teams who need practical solutions for lead capture, support routing, and ecommerce conversations. What distinguishes AutoChat is its focus on operational continuity—businesses can preserve existing chats, contacts, and customer history while automating common tasks like lead qualification and FAQ responses. The platform includes AI-assisted replies, broadcast campaigns, payment link handoff, and integrations with CRMs, sheets, and business tools. One notable limitation is that the platform specifically focuses on WhatsApp Business operations, so it cannot serve businesses seeking multi-channel automation beyond WhatsApp.
At a glance
- Company
- AutoChat LLP
- Platforms
- Web, API
- API
- Available
- Integrations
- CRM systems, Ecommerce platforms, Google Sheets, Payment systems, Webhooks, OpenAI Chat, Lead ads, Booking systems
- Last verified
- June 2026
Who It's For
- •Small and medium-sized enterprises (MSMEs)
- •Sales teams managing leads from ads and inquiries
- •Customer support teams handling common questions
- •Ecommerce and retail businesses
- •Agencies and implementation teams planning customer onboarding
- •Businesses already using WhatsApp for operations seeking automation
How It Works
- 1Businesses define their current WhatsApp workflows and decide which conversations stay human and which can be automated
- 2Users build automation flows using a visual, no-code builder with decision trees and message modules
- 3The platform routes incoming messages to the team inbox where agents can view context and take ownership
- 4Approved templates and automation rules handle common inquiries while flagging important conversations for human response
- 5Conversations can be escalated from bot to human seamlessly with full conversation history preserved
- 6Integrations connect WhatsApp workflows to CRMs, ecommerce platforms, payment systems, and webhooks
How to Use AutoChat
- 1Book a product demo to understand the platform and confirm your use case (sales, support, commerce, or combination)
- 2Complete WhatsApp API onboarding to verify Meta requirements and number readiness
- 3Set up team inbox, assign agents, and configure routing rules for incoming conversations
- 4Build no-code chatbot flows using the visual builder for lead qualification, support responses, and commerce interactions
- 5Create and approve message templates that comply with WhatsApp Business policies
- 6Connect integrations with your existing business tools (CRM, ecommerce, sheets, payment systems)
- 7Configure coexistence rules to maintain continuity while automation runs alongside existing manual processes
- 8Monitor operational metrics like reply times, lead quality, and escalation patterns instead of just bot message counts
Key Features
- •No-code chatbot builder with visual flow modules
- •Team inbox with chat assignment and ownership management
- •Approved message templates and broadcast campaigns
- •WhatsApp commerce with catalog, payment link handoff, and order follow-up
- •AI-assisted replies for common questions
- •Coexistence rules to preserve existing conversations and data continuity
- •API and webhook integrations
- •Contact segmentation and routing
- •Human handoff from bot to agent with conversation history
- •Support for WhatsApp Business API
Use Cases
- •Lead capture and qualification: Automatically collect inquiry details from ads and route qualified leads to sales teams
- •Customer support: Answer repeat questions, organize tickets, assign ownership, and escalate complex issues to agents
- •Ecommerce: Guide product discovery, recover abandoned carts, send payment links, and follow up on orders
- •Broadcast campaigns: Send approved marketing messages to segmented audiences and route replies back to teams
- •Sales follow-up: Streamline lead qualification, ownership handoff, and customer context management without switching tools
Pros & Cons
Advantages
- •Coexistence-first design allows adding automation without forcing all conversations into new tools, preserving existing workflows and customer history
- •Practical focus on operational continuity, ownership, and handoff rather than novelty chatbot interactions
- •Guided setup path with demo, onboarding, and implementation support specifically for SMEs
- •All-in-one platform combining chatbot, team inbox, commerce, and integrations reduces tool fragmentation
Disadvantages
- •Exclusively WhatsApp-focused, limiting businesses needing multi-channel automation to a single platform
- •Requires WhatsApp Business API setup and Meta compliance, adding technical prerequisites for smaller teams
- •Positioned as entry-level relative to heavy enterprise platforms, potentially lacking features for large-scale operations
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Frequently Asked Questions
What is AutoChat?
AutoChat is a WhatsApp automation platform designed to help businesses streamline operations without disrupting existing customer conversations. It combines no-code chatbot building, team inbox management, approved message templates, and commerce capabilities in a single platform.
How much does AutoChat cost?
AutoChat has paid plans starting at $600.
Is AutoChat free?
AutoChat is a paid tool and does not offer a free plan.
What are the best AutoChat alternatives?
Popular AutoChat alternatives include Cody AI, ChatNode, Chatbase.
What is AutoChat used for?
AutoChat is commonly used for Lead capture and qualification: Automatically collect inquiry details from ads and route qualified leads to sales teams, Customer support: Answer repeat questions, organize tickets, assign ownership, and escalate complex issues to agents, Ecommerce: Guide product discovery, recover abandoned carts, send payment links, and follow up on orders.
Does AutoChat have an API?
Yes, AutoChat offers an API for developers.
What platforms does AutoChat support?
AutoChat is available on Web, API.
Information Accuracy
Please note: While we regularly update all tool information including descriptions, features, pricing, and other details, this information may change over time as tools evolve and update their offerings. For the most current and accurate information, we recommend visiting the official website directly. Our goal is to provide you with comprehensive and up-to-date information to help you make informed decisions.