Userlens by Wudpecker

Userlens by Wudpecker is an AI-native product intelligence platform built for B2B SaaS customer success teams. It pulls in data from existing product analytics and CRM tools such as Mixpanel, Amplitude, PostHog, Salesforce, HubSpot, and Snowflake, so teams can get started without adding new tracking code or filing engineering tickets. An AI agent continuously monitors account-level usage and engagement, watching for the early signals that typically precede churn so customer success managers can step in before a renewal is at risk. The platform also lets teams build custom metrics by describing them in plain language, compares feature adoption across accounts side by side, and tracks how usage trends change over weeks and months. Ready-made dashboards give client-facing teams standard metrics to reference before calls. Userlens is aimed at customer success, RevOps, and CS leadership at B2B SaaS companies managing many accounts at once, and it is backed by Y Combinator. Security features include GDPR compliance, SSO, and role-based access, with SOC 2 Type 2 certification in progress. Pricing is not published on the site, and companies with only a handful of accounts may find the account-level monitoring more powerful than they actually need.