UIB

UIB is an omnichannel communications platform, operated by UIB Holdings Pte. Ltd. and founded in Singapore in 2014 by Toby Ruckert. It connects businesses to customers across more than 30 messaging channels — including SMS, WhatsApp, TikTok, Messenger, Instagram DMs, Line, email, and voice — through a single set of developer APIs, so a company can integrate one system rather than each channel separately. On top of that messaging layer, UIB offers NLP-powered chat and voice agents that automate customer conversations around the clock, along with a unified interface for managing interactions across channels and rich media support for more engaging conversations. The platform is used across retail and e-commerce, financial services, healthcare, and logistics, where it supports use cases like automated customer support and order communication. UIB offers a 14-day free trial with no credit card required; specific pricing tiers sit on a separate pricing page not detailed here. The company positions itself as a human-to-machine communications specialist with a patented multi-channel platform, though the exact scope of its patents and the full list of channel integrations beyond those named are not detailed on the page reviewed.