Chaport
All-in-one live chat, chatbots, and multi-channel messaging platform.
Pricing
About Chaport
Chaport is a customer messaging platform, founded in 2016 by Dmitry Birukov and Pavel Potapov, that combines a live chat widget, chatbots, and a knowledge base into a single dashboard for handling customer conversations. Support agents can respond to visitors in real time, while chatbots handle FAQ automation, lead qualification, and after-hours queries around the clock. The platform consolidates messages from a website chat widget alongside Facebook, Telegram, Viber, and email, so support teams work from one inbox instead of switching between channels. Additional features include customizable chat widgets, visitor behavior tracking, pre-chat forms, read receipts, saved chat transcripts, and SSL encryption. Chaport connects to other business tools through native integrations with Zapier, Slack, HubSpot CRM, Google Analytics 360, Meta for Business, WordPress, Joomla, and Ecwid, and also offers a documented API for custom integrations. Apps are available for Web, iOS, Android, Windows, and macOS. Chaport targets startups, SMBs, and enterprises, with stated use in e-commerce, automotive, education, hosting, real estate, and travel; its own marketing cites over 100,000 teams using the product and a 4.9/5 average rating across Capterra, Software Advice, and GetApp, though these are self-reported figures rather than independently audited.
At a glance
- Company
- Chaport Inc. (est. 2016)
- Platforms
- Web, iOS, Android, Windows, macOS
- API
- Available
- Integrations
- Zapier, Slack, HubSpot CRM, Google Analytics 360, Meta for Business, WordPress, Telegram, Viber
- Last verified
- July 2026
★Among the most viewed AI tools in Communication — ranked #25 of 59.
Who It's For
- •Startups
- •Small and medium-sized businesses (SMBs)
- •Enterprises
- •E-commerce companies
- •Customer support teams
How It Works
- 1Provides a live chat widget that can be added to websites for real-time customer communication.
- 2Automates responses and support with customizable chatbots to answer FAQs and qualify leads.
- 3Consolidates messages from various channels like email, Facebook, and Viber into one interface.
- 4Enables integration with third-party apps through API and Zapier for streamlined workflows.
- 5Offers detailed customer insights and analytics to optimize support and sales.
How to Use Chaport
- 1Add the chat widget code to your website to enable live chat support.
- 2Configure chatbots to automate common questions and lead qualification.
- 3Connect multiple channels like email and social media to a single dashboard.
- 4Customize the chat widget appearance and behavior to match your branding.
- 5Use the mobile or desktop app to manage conversations from any location.
Key Features
- •Live chat widget
- •AI chatbots for FAQ automation
- •Knowledge base with FAQ bot
- •Multi-channel messaging (Facebook, Telegram, Viber, email)
- •Visitor behavior tracking
Use Cases
- •Providing 24/7 automated customer support
- •Consolidating messages from multiple channels
- •Qualifying leads via chatbot
- •Building a self-service knowledge base
Pros & Cons
Advantages
- •User-friendly and intuitive interface.
- •All-in-one platform combining live chat and multi-channel support.
- •Strong automation features with chatbots and integrations.
- •Flexible customization options for branding.
Disadvantages
- •May be less suitable for very large enterprises requiring highly custom solutions.
- •Pricing details are not specified in this summary, which could be a consideration.
- •Limited information on advanced AI capabilities beyond chatbots.
Alternatives
- Intercom
- LiveChat
- Tidio
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Frequently Asked Questions
What is Chaport?
Chaport is a customer messaging platform, founded in 2016 by Dmitry Birukov and Pavel Potapov, that combines a live chat widget, chatbots, and a knowledge base into a single dashboard for handling customer conversations. Support agents can respond to visitors in real time, while chatbots handle FAQ automation, lead qualification, and after-hours queries around the clock.
How much does Chaport cost?
Chaport has a free plan; paid plans start at $29. A free trial is available.
Is Chaport free?
Yes, Chaport offers a free plan you can start with.
What are the best Chaport alternatives?
Popular Chaport alternatives include Intercom, LiveChat, Tidio.
What is Chaport used for?
Chaport is commonly used for Providing 24/7 automated customer support, Consolidating messages from multiple channels, Qualifying leads via chatbot.
Does Chaport have an API?
Yes, Chaport offers an API for developers.
What platforms does Chaport support?
Chaport is available on Web, iOS, Android, Windows, macOS.
Information Accuracy
Please note: While we regularly update all tool information including descriptions, features, pricing, and other details, this information may change over time as tools evolve and update their offerings. For the most current and accurate information, we recommend visiting the official website directly. Our goal is to provide you with comprehensive and up-to-date information to help you make informed decisions.