TapTalk

TapTalk.io is an Indonesian business messaging platform built by PT Tap Talk Teknologi, founded in 2016. It brings customer conversations from WhatsApp, Instagram, Telegram, Tokopedia, and live chat into a single unified inbox, called OneTalk, so support and sales teams don't have to juggle separate apps per channel. A no-code chatbot builder handles routine questions and lead qualification around the clock, with a GenAI chatbot option available for more natural automated conversations before handing off to a human agent. Beyond the inbox, TapTalk offers SendTalk for delivering WhatsApp OTPs, order notifications, and reminders; PowerTalk, an in-app chat SDK for adding live chat inside a company's own mobile or web app; and SalesTalk for social commerce use cases. Businesses can also run broadcast campaigns and pull reporting on conversation volume and outcomes. A developer API is documented at docs.taptalk.io for teams that want to build custom integrations. The platform targets Indonesian businesses of varying size, from small merchants to large enterprises, with customers in e-commerce, logistics, education, and services. A free demo is available without a credit card, though full pricing details sit behind a separate pricing page rather than being published upfront.