Reviewly
AI-powered review management platform for collecting and responding to customer reviews.
About Reviewly
Reviewly is an AI-powered review management software designed to help businesses enhance their online reputation and search rankings through automated review collection and intelligent response generation. The platform enables organizations to collect reviews from customers across 100+ countries, request feedback via SMS with high open rates, and automatically generate personalized responses to reviews using artificial intelligence technology. Reviewly is built for businesses of all sizes, from small local operations to large corporations, offering features like instant SMS notifications for new Google reviews and easy integration with Google Business Profiles. A notable limitation is that the platform's core functionality appears primarily focused on Google reviews, which may limit utility for businesses seeking broader multi-platform review management across other platforms like Trustpilot or Yelp.
At a glance
- Company
- Reviewly, Inc
- Platforms
- Web, SMS
- Integrations
- Google Business Profile, Twilio (for SMS delivery)
- Last verified
- June 2026
Who It's For
- •Small and local businesses
- •Multi-location enterprises
- •Service-based companies
- •Agencies offering review management services
- •Businesses focused on improving online reputation and search rankings
How It Works
- 1Connect your Google Business Profile to the platform
- 2Confirm your feedback settings and add customer information
- 3Send automated SMS review requests to customers with a 98% open rate
- 4AI technology generates personalized responses to incoming reviews
- 5Receive instant SMS alerts when new reviews are posted
- 6Reply to reviews via SMS without requiring login
How to Use Reviewly
- 1Sign up for a free 14-day trial with no credit card required
- 2Complete a 3-click setup process by connecting your Google Business Profile
- 3Add customers to the system for automated review requests
- 4Enable SMS notifications to receive alerts for new reviews
- 5Use AI-generated responses or customize them for each review
- 6Track and manage your review collection across all customers
Key Features
- •AI-powered review response generation
- •SMS-based review requests and responses
- •Google Review collection automation
- •Instant SMS alerts for new reviews
- •Google Business Profile integration
- •Multi-country review collection (100+ countries)
- •14-day free trial with full feature access
- •White label solutions available
- •No credit card required to start
Use Cases
- •Small local businesses seeking to build online reputation and improve Google search rankings
- •Multi-location enterprises needing centralized review management across numerous business profiles
- •Service-based companies collecting customer feedback and testimonials systematically
- •Businesses automating customer review requests via SMS to increase response rates
- •Organizations requiring quick response to customer reviews to maintain positive online presence
Pros & Cons
Advantages
- •Extremely high SMS open rate of 98% ensures review requests are actually seen by customers
- •AI-powered response generation saves significant time managing reviews across multiple accounts
- •Simple 3-click setup process with immediate access to full features during free trial
- •Global coverage spanning 100+ countries for international businesses
Disadvantages
- •Platform appears focused primarily on Google Reviews, limiting multi-platform review management capabilities
- •SMS-based collection may not suit all customer preferences or international regions
- •Limited information available about pricing tiers and feature limitations for paid plans
Alternatives
See all Reviewly alternatives →- BlockSurvey
- CrowdView
- Birdeye
- Trustpilot
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Frequently Asked Questions
What is Reviewly?
Reviewly is an AI-powered review management software designed to help businesses enhance their online reputation and search rankings through automated review collection and intelligent response generation. The platform enables organizations to collect reviews from customers across 100+ countries, request feedback via SMS with high open rates, and automatically generate personalized responses to reviews using artificial intelligence technology.
How much does Reviewly cost?
Reviewly uses custom pricing — contact the vendor for a quote.
Is Reviewly free?
Reviewly is a paid tool and does not offer a free plan.
What are the best Reviewly alternatives?
Popular Reviewly alternatives include BlockSurvey, CrowdView, Birdeye.
What is Reviewly used for?
Reviewly is commonly used for Small local businesses seeking to build online reputation and improve Google search rankings, Multi-location enterprises needing centralized review management across numerous business profiles, Service-based companies collecting customer feedback and testimonials systematically.
What platforms does Reviewly support?
Reviewly is available on Web, SMS.
Information Accuracy
Please note: While we regularly update all tool information including descriptions, features, pricing, and other details, this information may change over time as tools evolve and update their offerings. For the most current and accurate information, we recommend visiting the official website directly. Our goal is to provide you with comprehensive and up-to-date information to help you make informed decisions.