Akira

Akira is a guest-feedback and reputation-management platform built for multi-unit hospitality businesses such as restaurant chains and golf courses. It deploys mobile-optimized surveys through QR codes, email, or in-location kiosks to capture feedback that guests would otherwise never leave in a public review, then sends real-time alerts when a rating drops below four stars so staff can address a problem before it becomes a public complaint. The platform unifies feedback from surveys, online reviews, emails, and other guest-facing channels into one dashboard, applying AI sentiment analysis to flag rising complaint patterns and generating draft responses for reviews across platforms. It also includes tools for keeping Google Business location listings accurate and a conversational AI interface that lets operators ask natural-language questions about their feedback data instead of building manual reports. Akira is built by Akira Technologies Corp. and is used by multi-location hospitality brands, including a cited partnership with White Spot Restaurants, to protect their online reputation and improve guest retention. The service is offered without long-term contracts and can be canceled at any time. A specific founding year, detailed pricing tiers, and any third-party software integrations beyond Google Business listings are not disclosed in the material reviewed.