Pivony

Pivony is a Voice of Customer and customer experience analytics platform that collects feedback from internal sources like CRM systems, surveys, and support tickets, alongside external channels such as app stores, Google Reviews, Trustpilot, and social media. It uses natural language understanding to analyze this feedback automatically, identify root causes behind customer satisfaction or churn, and surface the findings through dashboards rather than requiring analysts to read through reports manually. A conversational assistant, Pivony Advisor, lets users ask questions directly about their data. The platform is built for CX and support teams, marketing teams tracking brand perception, and executives who need a strategic view of customer sentiment without technical setup. Beyond monitoring, Pivony can trigger automated actions, such as creating support tickets or flagging at-risk customers, when it detects a problem. It is used by companies including Vodafone, Samsung, and Allianz, and is ISO 27001/27017/27018 certified with GDPR and KVKK compliance, reflecting operations across Turkey, the US, and other markets. The company was founded in 2020. One limitation: Pivony's site does not publish standard pricing, instead offering a free root-cause-analysis audit and a custom savings calculator, so prospective customers cannot compare costs without contacting sales.