Klink

Klink.cloud is a customer experience platform that brings conversations from WhatsApp, Messenger, Telegram, Facebook, email, live chat, and phone calls into a single unified inbox, so support teams don't have to switch between separate tools for each channel. An AI agent named Kai handles a large share of routine inquiries automatically using configurable workflows and API actions, while smart routing assigns conversations to human agents based on customer profile, language, or VIP status. The platform also includes call handling with recording, case management that keeps a unified profile of each customer's history across channels, and real-time analytics covering response times, service-level agreements, and agent performance. It connects with business tools including HubSpot, Salesforce, Zoho, Shopify, Slack, Zapier, and Make, plus WhatsApp Business, Viber, virtual phone numbers, and SIP trunk support for voice. Klink is aimed at contact centers, business process outsourcers, e-commerce companies, and organizations in insurance, healthcare, banking, and SaaS that need to manage support and sales across many channels at once. The company states it is used by more than 200 brands, including Toyota, Ford, and Prudential, and offers a free trial. Pricing tiers aren't detailed on the public site, so prospective customers need to contact sales to understand costs for their team size.