Elastic AI Chatbot

Elastic is an omnichannel AI chatbot and live-chat platform built by Brand Master Software Trading LLC, based in Dubai. It lets businesses automate customer conversations across WhatsApp, Facebook, Instagram, Google My Business, and more than ten other channels from a single OneView Inbox, combining bot automation with human agent handoff. The platform is aimed at e-commerce, retail, banking, insurance, travel, hospitality, and government organizations that want to cut support costs while keeping response times fast. It supports over 20 languages, integrates with the WhatsApp Business API, Shopify, and WooCommerce, and offers a DocuSense feature for quickly answering document-based questions. Higher-tier plans add ChatGPT-powered responses and channels like Telegram, WeChat, and video chat. Pricing is tiered: a Business plan starts at AED 1,099 per month, a Business PRO plan with advanced integrations costs AED 1,999 per month, and an on-premise option is available with custom pricing. A 14-day free trial is offered. One limitation is that richer AI capabilities, such as ChatGPT integration, are reserved for the higher-priced PRO tier rather than included by default, and pricing is quoted in UAE dirhams, which may complicate evaluation for buyers outside the region.