Desku
AI-powered customer service software and helpdesk for businesses.
Pricing
About Desku
Desku is an AI-driven customer service platform and modern helpdesk designed for support teams and small businesses. It consolidates chat, email, and social media conversations into one unified inbox, enabling faster support and automation of common queries. Features include a no-code AI chatbot, an AI Co-Pilot for ticket management, knowledge base creation, and seamless integrations with ecommerce platforms. Desku aims to improve response times, enhance customer engagement, and reduce support volume through automation and AI-driven solutions, supporting brands from startups to scaling companies.
Who It's For
- •Support teams in small to medium-sized businesses
- •Ecommerce companies seeking integrated customer support
- •Businesses looking to automate customer service with AI
- •Companies migrating from other helpdesk tools
- •Brands requiring scalable, multi-channel customer engagement
How It Works
- 1Supports multiple channels (live chat, email, social media) in a single inbox.
- 2Offers a no-code AI chatbot to automate FAQs and pre-sales interactions.
- 3Utilizes an AI Co-Pilot that responds to tickets automatically using existing data.
- 4Provides knowledge base tools for self-service and reducing support queries.
- 5Enables easy migration from other helpdesk tools like Intercom, Zendesk.
How to Use Desku
- 1Set up your account and connect your communication channels.
- 2Create or customize the AI chatbot using the drag-and-drop builder.
- 3Train the AI Co-Pilot on your existing support data and knowledge base.
- 4Use the unified inbox to manage and respond to customer conversations.
- 5Leverage automation and self-service tools to enhance support efficiency.
Key Features
- •AI-powered no-code chatbot for pre-sales and FAQs
- •AI Co-Pilot for autonomous ticket handling
- •Unified inbox for live chat, email, and social media
- •Knowledge base creation and management
- •Seamless integration with ecommerce platforms and existing helpdesks
- •Multilingual and branded chatbot customization
Use Cases
- •Automating common customer queries with AI chatbots.
- •Reducing support response times with AI Co-Pilot assistance.
- •Managing multi-channel customer interactions in one platform.
- •Creating a self-service knowledge base to reduce support volume.
- •Migrating from other helpdesk solutions for easier support management.
Pros & Cons
Advantages
- •AI Co-Pilot handles 50-70% of tickets automatically, improving efficiency.
- •Easy drag-and-drop builder for no-code chatbot creation.
- •Supports multiple communication channels in one platform.
- •Affordable alternative to major helpdesk solutions with advanced AI features.
Disadvantages
- •Limited detailed information on customization beyond automation.
- •Requires setup and training to maximize AI capabilities.
- •Migration support from other platforms may vary.
Alternatives
- Intercom
- Gorgias
- Help Scout
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Please note: While we regularly update all tool information including descriptions, features, pricing, and other details, this information may change over time as tools evolve and update their offerings. For the most current and accurate information, we recommend visiting the official website directly. Our goal is to provide you with comprehensive and up-to-date information to help you make informed decisions.