BestChat

BestChat is a live chat and AI chatbot platform built for online stores, with the deepest integration for Shopify alongside support for Wix and WordPress sites. Its AI chatbot, called SmartBot, is trained on a store's product catalog and order history so it can answer pre-sale questions about sizing, shipping, and availability, and handle post-purchase requests like order tracking and returns, all without a human agent. When a conversation needs a person, the platform hands it off to a live support rep. Beyond the chatbot, BestChat gives store owners a dashboard with analytics on conversations and conversions, personalized product recommendation prompts, and multilingual chat so international customers can be served in their own language. It connects to Shopify, Wix, WordPress, Facebook, Instagram, WhatsApp, and Line, letting merchants manage messages from several channels in one place. The company behind it, Bitcloud Technology Inc., is based in Toronto, Canada. BestChat is aimed at e-commerce entrepreneurs and support teams who want to automate routine customer questions without losing the option of human follow-up. Its Shopify App Store listing starts with a free plan, with paid tiers from roughly $10 per month; the exact limits of each tier aren't detailed on the marketing site itself.