Agentz
AI receptionist that answers calls, chats, and texts for businesses.
Pricing
About Agentz
Agentz is a conversational AI platform built around two products: "Front Desk," which answers inbound calls, texts, and chats to capture and qualify leads so businesses don't miss a potential customer, and "Support Desk," which triages and resolves existing customer issues. It works across voice, SMS, WhatsApp, website chat, and social channels like Facebook and Instagram, and includes sentiment-aware handling that escalates a conversation to a human when a customer sounds frustrated or the topic is too complex for the bot. Businesses can choose from three "AI Control Modes" — Curated, Enhanced, and Creative — to set how tightly the bot's responses stick to a scripted knowledge base versus responding more freely, and it connects to more than 400 prewired CRM, helpdesk, and scheduling integrations, plus an open API and webhooks for custom setups. Pricing starts at $29/month for a web-only Starter plan with a 14-day trial, $99/month for Essentials (adds calls and SMS), and $149/month for an all-inclusive Pro plan, with custom enterprise pricing for agencies, VoIP/UCaaS providers, and other white-label resellers. Agentz was founded in 2017 in Fremont, California, by entrepreneurs with prior exits including Yellowpages.com. The main limitation on the public site is that its stated outcomes, like a "30% conversion lift," are self-reported marketing figures rather than independently verified benchmarks.
At a glance
- Company
- Agentz, Inc. (est. 2017)
- Platforms
- Web, API
- API
- Available
- Last verified
- July 2026
★Among the most viewed AI tools in Communication — ranked #18 of 59.
Who It's For
- •Small to medium businesses
- •Franchises and multi-location businesses
- •Businesses seeking to automate customer engagement and communication
- •Companies looking to reduce customer service operating costs
- •Service-based businesses (e.g., home services, healthcare)
How It Works
- 1Agentz uses proprietary AI models and machine learning to build pre-trained, industry-specific knowledge bases by scanning a business's website and other provided information.
- 2The AI agents conduct real-time, contextual conversations with customers across multiple channels like website chat, SMS, and voice.
- 3It automates responses to customer inquiries, answers questions, and directs customers to desired outcomes.
- 4For voice assistance, it handles call answering and provides automated responses to missed calls.
How to Use Agentz
- 1Businesses can set up Agentz to cover various communication channels: website chat, SMS, direct messaging apps, and phone calls.
- 2Train the AI by scanning your existing website content to allow it to learn about your business and answer customer questions.
- 3Customize the chatbot's appearance, greeting, and menu buttons to match your brand.
- 4Utilize the tool to automatically reply to missed calls, automate SMS inquiries, and manage website conversations 24/7.
Key Features
- •Multi-channel AI receptionist (voice, SMS, WhatsApp, web chat, social)
- •Sentiment-aware escalation to human agents
- •3 AI control modes (Curated/Enhanced/Creative)
- •400+ prewired CRM/helpdesk/scheduling integrations
- •Open API and webhooks
Use Cases
- •Answering and qualifying inbound leads for a small business
- •Handling after-hours calls and messages
- •Triaging and resolving customer support tickets across channels
- •White-labeling an AI receptionist for agency clients
Pros & Cons
Advantages
- •Provides 24/7 customer engagement across multiple channels, ensuring no customer interactions are missed.
- •Significantly reduces operating costs by automating routine customer service tasks.
- •Utilizes advanced AI and machine learning for contextual and intelligent conversations.
- •Easy setup across various communication platforms by leveraging existing website content.
Disadvantages
- •Relies heavily on the quality of initial training data (website content) for effective AI performance.
- •May lack the nuances of human interaction for complex or sensitive customer issues.
- •Could require ongoing monitoring and refinement to ensure accuracy and relevance of AI responses.
Alternatives
- Smith.ai
- Intercom
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Frequently Asked Questions
What is Agentz?
Agentz is a conversational AI platform built around two products: "Front Desk," which answers inbound calls, texts, and chats to capture and qualify leads so businesses don't miss a potential customer, and "Support Desk," which triages and resolves existing customer issues. It works across voice, SMS, WhatsApp, website chat, and social channels like Facebook and Instagram, and includes sentiment-aware handling that escalates a conversation to a human when a customer sounds frustrated or the topic is too complex for the bot.
How much does Agentz cost?
Agentz has paid plans starting at $29. A free trial is available.
Is Agentz free?
Agentz is a paid tool, but it offers a free trial.
What are the best Agentz alternatives?
Popular Agentz alternatives include Smith.ai, Intercom.
What is Agentz used for?
Agentz is commonly used for Answering and qualifying inbound leads for a small business, Handling after-hours calls and messages, Triaging and resolving customer support tickets across channels.
Does Agentz have an API?
Yes, Agentz offers an API for developers.
What platforms does Agentz support?
Agentz is available on Web, API.
Information Accuracy
Please note: While we regularly update all tool information including descriptions, features, pricing, and other details, this information may change over time as tools evolve and update their offerings. For the most current and accurate information, we recommend visiting the official website directly. Our goal is to provide you with comprehensive and up-to-date information to help you make informed decisions.