TrueLark

TrueLark is an AI-powered communication tool, now part of the Weave platform, that helps healthcare and wellness practices — particularly dental offices and dental service organizations (DSOs) — capture and convert missed calls into booked appointments. When a call goes unanswered, TrueLark automatically follows up with the caller by text, carrying on an interactive conversation that can route the person toward booking, answering a question, or reaching a staff member for anything more complex. Patients can also book appointments directly online through the practice's website without needing to call in at all, and the system provides after-hours coverage so inquiries and emergencies received outside business hours still get a response. The tool is aimed at practices that want to reduce the administrative burden on front-desk staff while capturing new-patient inquiries that would otherwise go to voicemail. One practice cited in Weave's own materials reported that 42% of its inbound calls were from new patients after adopting TrueLark, illustrating the kind of missed-opportunity capture the product targets. TrueLark supports multiple practice locations from a single account, which suits multi-site dental and beauty groups. Specific pricing and platform details beyond text- and web-based booking are not published; prospective customers are directed to book a demo or view Weave's plans directly.