Siena AI

Siena AI is a customer experience platform built specifically for ecommerce and consumer brands that automates support conversations across channels while trying to preserve each brand's own voice. It positions itself as an AI agent capable of resolving a large share of routine customer questions, such as order status, shipping, and returns, so human agents can focus on more complex or sensitive cases. Beyond basic Q&A, Siena includes a shopping agent for product recommendations, automated post-purchase workflows for handling returns, refunds, and address changes, subscription management, and tools for engaging with and moderating social media comments and reviews. It also provides voice-of-customer analytics to surface patterns in what customers are asking about, quality assurance scoring to check the AI's own responses, and an agent-assist mode where human support staff work alongside the AI rather than being fully replaced. The platform is designed to connect with existing helpdesk software and other customer service tools already in use at a brand, and it includes safety guardrails intended for enterprise use. Siena is aimed at fast-growing ecommerce and consumer companies that need to scale support without a proportional increase in headcount, though specific pricing and the full integrations list are not detailed on the public homepage.