PetsApp
AI-powered veterinary practice management and client communication platform.
Pricing
About PetsApp
PetsApp is an all-in-one veterinary software solution that combines client communication tools with AI-powered features designed specifically for veterinary practices. The platform includes text, SMS, and WhatsApp messaging, appointment booking, video calls, reminders, digital payments, and practice management capabilities. At its core, PetsApp recently introduced CoPilot, an AI communication assistant that uses OpenAI technology to generate tailored responses for client messages, and AI Scribe, which automates clinical note-taking with SOAP note generation. The platform serves veterinary practitioners seeking to streamline operations and enhance client engagement. PetsApp stands out for being purpose-built for veterinary teams with features like Wellness Plans, Loyalty Programs, and CRM tools integrated into one system. A notable limitation is that the platform's availability and primary user base appear focused on specific geographic markets, with the UK market being particularly emphasized in their marketing materials.
At a glance
- Company
- PetsApp
- Platforms
- Web, iOS, Android
- Integrations
- Practice Management Systems (PMS)
- Last verified
- June 2026
Who It's For
- •Veterinary practitioners and veterinary teams
- •Veterinary clinics and animal hospitals
- •Mobile veterinary clinics
- •Multi-location veterinary practices
- •Practices seeking to improve client communication and operational efficiency
How It Works
- 1CoPilot uses OpenAI's AI technology integrated with PetsApp's veterinary expertise to analyze client messages and generate contextually appropriate responses
- 2AI Scribe automatically generates SOAP notes and pet owner summaries from consultation data, which veterinarians can edit and customize before saving
- 3The platform strips out personally identifiable information (PII) for privacy compliance while processing data
- 4All tools integrate with existing Practice Management Systems (PMS) and comply with GDPR and UK data protection laws
- 5Text, SMS, WhatsApp, and video communication channels are unified within the single platform interface
How to Use PetsApp
- 1Set up PetsApp account and integrate with your existing practice management system
- 2Enable CoPilot in your dashboard to access the AI communication assistant for client messages
- 3Use CoPilot's sparkly button interface in the app to generate AI-assisted responses to client queries
- 4Activate AI Scribe during consultations to automatically capture and generate clinical notes
- 5Customize and refine AI-generated notes or responses before sending to clients or saving to records
Key Features
- •CoPilot: AI communication assistant for generating client responses
- •AI Scribe: Automated clinical note-taking with SOAP notes
- •Multi-channel messaging: Text, SMS, WhatsApp, and video calls
- •Appointment booking and scheduling
- •Automated reminders
- •Digital payments integration
- •Wellness Plans
- •Loyalty Programs
- •CRM tools
- •Practice management capabilities
- •Pet owner summaries
- •PMS system integration
Use Cases
- •Reducing missed calls and improving client communication response times for veterinary practices
- •Automating routine clinical note-taking to save veterinarians time during consultations
- •Streamlining appointment booking and client reminders across text, SMS, and WhatsApp channels
- •Managing client communication across multiple channels from a single unified platform
- •Increasing practice revenue through integrated Wellness Plans and Loyalty Programs
Pros & Cons
Advantages
- •Comprehensive all-in-one platform combining communication, appointments, payments, and AI tools eliminates need for multiple software solutions
- •AI features (CoPilot and Scribe) are purpose-built for veterinary workflows with compliance built-in for GDPR and UK data protection
- •Demonstrates significant operational impact with reported 85% reduction in missed calls, 40% decrease in health plan cancellations, and 21% revenue increase
- •Unified multi-channel communication (text, SMS, WhatsApp, video) reduces client friction and increases engagement
Disadvantages
- •Platform appears primarily focused on UK market based on marketing materials and regulatory references, which may limit international accessibility or support
- •AI-generated responses require customization and review before sending, adding an extra step rather than fully automating communication
- •Limited public information about pricing, data storage, or infrastructure compared to larger enterprise veterinary software providers
Alternatives
- Shepherd Veterinary Software
- ezyVet
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Frequently Asked Questions
What is PetsApp?
PetsApp is an all-in-one veterinary software solution that combines client communication tools with AI-powered features designed specifically for veterinary practices. The platform includes text, SMS, and WhatsApp messaging, appointment booking, video calls, reminders, digital payments, and practice management capabilities.
How much does PetsApp cost?
PetsApp uses custom pricing — contact the vendor for a quote.
Is PetsApp free?
PetsApp is a paid tool and does not offer a free plan.
What are the best PetsApp alternatives?
Popular PetsApp alternatives include Shepherd Veterinary Software, ezyVet.
What is PetsApp used for?
PetsApp is commonly used for Reducing missed calls and improving client communication response times for veterinary practices, Automating routine clinical note-taking to save veterinarians time during consultations, Streamlining appointment booking and client reminders across text, SMS, and WhatsApp channels.
What platforms does PetsApp support?
PetsApp is available on Web, iOS, Android.
Information Accuracy
Please note: While we regularly update all tool information including descriptions, features, pricing, and other details, this information may change over time as tools evolve and update their offerings. For the most current and accurate information, we recommend visiting the official website directly. Our goal is to provide you with comprehensive and up-to-date information to help you make informed decisions.