CXAssist
AI email assistant that drafts and sends replies automatically.
About CXAssist
CXassist is an AI email assistant, founded in 2023 by Travis Fair and based in Boise, Idaho, built for sales teams, customer support desks, freelancers, and small e-commerce or agency businesses that get more email than they can answer quickly. It connects to Gmail or Outlook and drafts replies in the user's own tone, either holding them for review or auto-sending them based on rules tied to email labels. Incoming messages are automatically sorted into categories like Priority, Support, FYI, and Spam, and a "Magic Rewrite" feature can adjust a draft's tone to be more formal, friendlier, or shorter. CXassist also auto-translates emails and short snippets across more than 100 languages, and a dashboard tracks reply volume, sentiment, and estimated return on investment. On paid plans it integrates with Slack, HubSpot, Stripe, Shopify, and Instantly, plus custom webhooks. Pricing starts with a 14-day free trial for 150 emails, then scales from $9.99 a month for 500 emails up to enterprise plans handling tens of thousands of emails, so the cost of relying on it grows directly with how much of an inbox gets automated.
At a glance
- Founded
- 2023
- Platforms
- Web
- Integrations
- Gmail, Outlook, Slack, HubSpot, Stripe, Shopify, Instantly
- Last verified
- August 2026
Who It's For
- •Sales teams
- •Customer support departments
- •Freelancers and solopreneurs
- •Marketing agencies
- •E-commerce businesses
How It Works
- 1Users sign up and train the AI using their website URL, uploaded files, or existing email content.
- 2Set personalized rules, including personality, urgency, and keywords to direct email handling.
- 3Once trained and rules are set, the AI takes over to respond automatically, allowing focus on high-impact activities.
How to Use CXAssist
- 1Create an account and log in.
- 2Train the AI by providing your website URL, uploaded files, or connecting cloud storage.
- 3Set rules including personas, check intervals, and keywords for automation preferences.
- 4Activate the AI to start automatically responding to emails.
Key Features
- •Automated email drafting and sending
- •Smart email categorization/labeling
- •Magic Rewrite tone adjustment
- •Auto-translation in 100+ languages
- •Real-time processing queue
- •Analytics dashboard with sentiment and ROI tracking
Use Cases
- •Automating customer support email replies
- •Triaging and labeling inbound sales emails
- •Translating customer emails automatically
- •Tracking email response ROI for a team
Pros & Cons
Advantages
- •Easy onboarding with training from your own content and websites.
- •Flexible customization with personas and rules.
- •Affordable plans with volume-based pricing.
Disadvantages
- •Limited free trial with only 20 emails per week.
- •Requires setup and training for optimal performance.
- •Focused primarily on email responses, not broader communication channels.
Alternatives
- Front
- Missive
- Help Scout
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Frequently Asked Questions
What is CXAssist?
CXassist is an AI email assistant, founded in 2023 by Travis Fair and based in Boise, Idaho, built for sales teams, customer support desks, freelancers, and small e-commerce or agency businesses that get more email than they can answer quickly. It connects to Gmail or Outlook and drafts replies in the user's own tone, either holding them for review or auto-sending them based on rules tied to email labels.
How much does CXAssist cost?
CXAssist uses custom pricing — contact the vendor for a quote.
Is CXAssist free?
CXAssist is a paid tool and does not offer a free plan.
What are the best CXAssist alternatives?
Popular CXAssist alternatives include Front, Missive, Help Scout.
What is CXAssist used for?
CXAssist is commonly used for Automating customer support email replies, Triaging and labeling inbound sales emails, Translating customer emails automatically.
What platforms does CXAssist support?
CXAssist is available on Web.
Information Accuracy
Please note: While we regularly update all tool information including descriptions, features, pricing, and other details, this information may change over time as tools evolve and update their offerings. For the most current and accurate information, we recommend visiting the official website directly. Our goal is to provide you with comprehensive and up-to-date information to help you make informed decisions.