CoSupport AI

CoSupport AI is a customer service automation platform built around three components: CoSupport Agent, an assistant that suggests replies to human support agents; CoSupport Customer, an autonomous system that resolves customer tickets directly using a company's knowledge base and website content; and CoSupport BI, an AI analyst that turns support and CRM data into business insights. It works across chat, email, social media, and helpdesk channels and supports more than 40 languages. The platform is aimed at CX leaders, support teams, and operations managers at companies that want to automate a large share of repetitive tickets without losing accuracy. CoSupport AI trains its models on a company's own historical support data, allowing tone, escalation logic, and conversation behavior to be customized rather than relying on a generic model. It cites a USPTO-approved architecture (patent US11823031B1) intended to reduce hallucinated answers, and the company reports ISO 27001 certification along with GDPR and CCPA compliance. It integrates with helpdesk systems including Zendesk, Freshdesk, Zoho Desk, and Intercom, plus custom integrations via API. Pricing starts around $99/month across resolution-based, server-based, or response-based billing models, with a 60-day money-back guarantee tied to a 60% ticket resolution rate. The company states it was founded in 2020.