Canny
Collect, analyze, and act on user feedback to build better products.
Pricing
About Canny
Canny is a feedback management platform designed for software companies to centralize user feedback. It helps product teams collect feature requests, bug reports, and ideas from their users, prioritize them based on strategic goals and user demand, and communicate updates back to their customers. This streamlined process allows businesses to deeply understand their users' needs and build products that genuinely solve their problems, fostering stronger customer relationships and driving product success.
Who It's For
- •Product managers in software companies.
- •Product teams at B2B SaaS companies.
- •Customer success teams.
- •Development teams striving for user-centric product development.
How It Works
- 1Users submit feedback through a public portal, widget, or directly by product teams.
- 2Feedback is organized and can be merged to identify common requests.
- 3Product teams prioritize feedback using various criteria, including votes and strategic alignment.
- 4Updates on feature development and feedback status are communicated back to users.
How to Use Canny
- 1Set up a Canny board for collecting feedback (e.g., feature requests, bug reports).
- 2Integrate the Canny widget into your product or website to allow users to submit feedback easily.
- 3Encourage users to vote on existing suggestions to gauge demand.
- 4Product managers review and prioritize feedback, updating the status as work progresses.
- 5Communicate status changes and new feature releases to users directly through Canny.
Key Features
- •Feedback boards for organizing ideas.
- •Voting and commenting on feedback.
- •User segmentation to filter feedback by customer type.
- •Roadmap planning and status updates.
- •Integrations with tools like Jira, Salesforce, and Intercom.
- •Analytics and reporting on feedback data.
- •Public and private feedback portals.
Use Cases
- •Collecting and prioritizing feature requests for software products.
- •Tracking and managing bug reports from users.
- •Gathering ideas for product improvements and new functionalities.
- •Communicating a product roadmap and updates to users and internal teams.
- •Understanding user sentiment and identifying pain points.
Pros & Cons
Advantages
- •Centralizes feedback, eliminating scattered spreadsheets and emails.
- •Provides a clear system for prioritizing features based on user demand and strategic goals.
- •Enhances transparency by allowing users to see what's being worked on and influencing the product roadmap.
- •Streamlines communication between product teams and users regarding feedback and updates.
Disadvantages
- •Can be costly for small businesses or startups compared to simpler feedback collection methods.
- •Requires active management to keep feedback organized and users engaged.
- •The public nature of feedback boards might expose product roadmap ideas prematurely to competitors.
- •May lead to an overwhelming amount of feedback if not properly categorized and moderated.
Alternatives
- Productboard
- UserVoice
- Feature Upvote
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Frequently Asked Questions
What is Canny?
Canny is a feedback management platform designed for software companies to centralize user feedback. It helps product teams collect feature requests, bug reports, and ideas from their users, prioritize them based on strategic goals and user demand, and communicate updates back to their customers.
How much does Canny cost?
Canny is free to use. A free trial is available.
Is Canny free?
Yes, Canny offers a free plan you can start with.
What are the best Canny alternatives?
Popular Canny alternatives include Productboard, UserVoice, Feature Upvote.
What is Canny used for?
Canny is commonly used for Collecting and prioritizing feature requests for software products., Tracking and managing bug reports from users., Gathering ideas for product improvements and new functionalities..
Information Accuracy
Please note: While we regularly update all tool information including descriptions, features, pricing, and other details, this information may change over time as tools evolve and update their offerings. For the most current and accurate information, we recommend visiting the official website directly. Our goal is to provide you with comprehensive and up-to-date information to help you make informed decisions.