Twig AI
AI front-desk agent Sera answers calls and chats for businesses.
Pricing
About Twig AI
Twig is the company behind Sera, an AI-powered front-desk assistant that answers phone calls, website chats, emails, SMS, and WhatsApp messages for small and mid-sized businesses around the clock. Sera books appointments directly into a business's calendar or practice management system, qualifies inbound leads by asking clarifying questions, and recovers calls that would otherwise go unanswered, escalating to a human staff member when a request goes beyond what it can handle. The company originally built AI agents and chatbots aimed at fintech and B2B SaaS customer support, helping teams answer questions about payments, loan status, and account details by connecting to more than 30 data sources. That customer-support technology now underlies Sera, which has broadened Twig's target market to dental and medical practices, auto dealerships, real estate and mortgage companies, home services businesses, and sales teams handling inbound leads. Sera connects to more than 30 platforms, including Salesforce, HubSpot, Gmail, Google Drive, Slack, Zendesk, Intercom, and Notion, plus custom API access. Twig offers a free tier with no credit card required, and paid plans start at $99/month with no long-term contract. The company is SOC 2 Type II certified and says a business can go live in under 30 minutes through self-serve onboarding.
At a glance
- Company
- Twig
- Platforms
- Web, API
- API
- Available
- Integrations
- Salesforce, HubSpot, Gmail, Google Drive, Slack, Zendesk, Intercom, Notion
- Last verified
- August 2026
Who It's For
- •SMBs and enterprises engaged in global trade
- •Companies with international contractors or employees
- •Marketplaces and platforms requiring mass international payouts
- •Businesses seeking efficient cross-border payment solutions
How It Works
- 1Businesses connect their existing banking or payment platforms to Twig's API.
- 2They can then initiate instant payments to various global destinations.
- 3Twig's network and payment rails handle the foreign exchange and settlement.
- 4Payments are processed in the desired currency, ensuring fast delivery to recipients.
How to Use Twig AI
- 1Integrate Twig's API into your existing accounting, ERP, or payment systems.
- 2Access the Twig platform to manage payouts and FX transactions.
- 3Utilize the dashboard to track payment status, view transaction history, and manage beneficiaries.
Key Features
- •AI phone, chat, email, SMS, and WhatsApp answering
- •Appointment booking with calendar integration
- •Lead qualification and routing
- •Human escalation for complex requests
- •30+ platform integrations
- •SOC 2 Type II compliance with PII detection
Use Cases
- •Answer inbound calls and chats 24/7 for a small business
- •Book appointments automatically into a practice's calendar
- •Qualify and route inbound sales leads
- •Recover missed calls for dental, auto, or real estate businesses
Pros & Cons
Advantages
- •Offers significantly faster global payout times compared to traditional banking methods.
- •Potentially provides better foreign exchange rates due to its direct payment network.
- •API-first approach allows for deep integration and automation with existing business systems.
- •Simplifies complex international payment operations, reducing administrative overhead.
Disadvantages
- •Reliance on API integration might require technical resources for setup.
- •Specific country coverage and currency support may vary, requiring further investigation.
- •Newer service compared to established global payment providers, potentially less brand recognition.
Alternatives
- Intercom Fin
- Ada
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Frequently Asked Questions
What is Twig AI?
Twig is the company behind Sera, an AI-powered front-desk assistant that answers phone calls, website chats, emails, SMS, and WhatsApp messages for small and mid-sized businesses around the clock. Sera books appointments directly into a business's calendar or practice management system, qualifies inbound leads by asking clarifying questions, and recovers calls that would otherwise go unanswered, escalating to a human staff member when a request goes beyond what it can handle.
How much does Twig AI cost?
Twig AI has a free plan; paid plans start at $19. A free trial is available.
Is Twig AI free?
Yes, Twig AI offers a free plan you can start with.
What are the best Twig AI alternatives?
Popular Twig AI alternatives include Intercom Fin, Ada.
What is Twig AI used for?
Twig AI is commonly used for Answer inbound calls and chats 24/7 for a small business, Book appointments automatically into a practice's calendar, Qualify and route inbound sales leads.
Does Twig AI have an API?
Yes, Twig AI offers an API for developers.
What platforms does Twig AI support?
Twig AI is available on Web, API.
Information Accuracy
Please note: While we regularly update all tool information including descriptions, features, pricing, and other details, this information may change over time as tools evolve and update their offerings. For the most current and accurate information, we recommend visiting the official website directly. Our goal is to provide you with comprehensive and up-to-date information to help you make informed decisions.