Re:amaze
AI-powered customer support platform with unified chat, email, and SMS.
Pricing
About Re:amaze
Re:amaze is an intelligent customer service platform that consolidates multiple communication channels—email, live chat, social media, SMS, VoIP, and video calls—into a single unified interface. It's designed for businesses of all sizes that want to streamline customer support operations and improve response times. The platform includes built-in AI features like automated chat responses, sentiment analysis, and conversation summaries to help support teams work more efficiently. A distinctive strength is its AI Agent (Beta), a 24/7 assistant that can be trained on business details to handle routine inquiries autonomously. One limitation is that the AI Agent remains in beta, suggesting the autonomous support capability may not yet be fully mature or feature-complete.
At a glance
- Company
- Re:amaze (est. 2012)
- Platforms
- Web, iOS, Android, API
- API
- Available
- Integrations
- Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive
- Last verified
- June 2026
Who It's For
- •eCommerce businesses and Shopify merchants
- •SaaS companies and web application providers
- •Educational institutions
- •Travel and hospitality businesses
- •Service-based companies with high customer inquiry volume
- •Teams seeking to consolidate multiple support channels
How It Works
- 1Consolidates customer conversations from multiple channels (email, chat, social media, SMS, VoIP) into a single inbox
- 2AI analyzes incoming messages and suggests relevant FAQ articles or pre-drafted responses to support agents
- 3Automates routine tasks using workflow macros triggered by specific conditions or keywords
- 4AI Agent can be trained with business information to handle customer inquiries independently
- 5Co-browsing feature (Peek) allows agents to see customer activity in real-time while assisting them
- 6Dashboard displays customer data, browsing activity, and geolocation for personalized support
How to Use Re:amaze
- 1Sign up for a free 14-day trial without requiring a credit card
- 2Connect your communication channels (email, social media, SMS, etc.) to the platform
- 3Train the AI Agent by providing details about your business and support procedures
- 4Set up automated workflows with triggers and custom rules for common customer inquiries
- 5Use AI-powered article generation to build a knowledge base that trains the AI Agent
- 6Assign conversations to team members and use shared views and notes for collaboration
- 7Monitor customer satisfaction with built-in surveys and track response metrics on the dashboard
Key Features
- •Unified inbox for email, live chat, social media, SMS, VoIP, and video calls
- •AI Agent (Beta) for autonomous 24/7 customer support
- •AI-powered live chat with pre-drafted responses and sentiment analysis
- •AI Knowledge Base with automatic article generation
- •Cues: proactive engagement with automated triggers
- •Peek: co-browsing to see customer activity in real-time
- •Workflow automation with custom triggers and rules
- •Contact forms with dependent fields
- •Satisfaction surveys and reporting
- •Team collaboration with assignments, notes, and shared views
- •Mobile apps for iOS and Android with push notifications
- •Multi-brand support for managing multiple brands in one account
- •Live dashboard with customer browsing activity and geolocation
- •Role-based permissions and team presence tracking
Use Cases
- •eCommerce customer support: manage chat, email, and SMS for online stores
- •SaaS helpdesk: provide multi-channel support for software and web applications
- •Education sector support: handle inquiries from students and institutional stakeholders
- •Travel and hospitality: respond quickly to customer questions across multiple channels
- •High-volume customer service: automate routine inquiries with AI Agent to reduce support costs
Pros & Cons
Advantages
- •All-in-one platform: eliminates the need to switch between multiple tools by consolidating email, chat, social media, SMS, and voice in one interface
- •AI Agent automation: the 24/7 AI Assistant reduces support costs and response times for routine inquiries
- •Real-time customer insights: live dashboard shows browsing activity and customer behavior to enable proactive support
- •Ease of integration: works with existing tools and provides SDKs for custom integrations without requiring complex configuration
Disadvantages
- •AI Agent in beta: the autonomous support capability is still in development, limiting its reliability for production use
- •Learning curve for automation: setting up complex workflows and triggers may require technical knowledge
- •Pricing not transparent: the website does not display pricing tiers, requiring users to request demos or start trials to understand costs
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Frequently Asked Questions
What is Re:amaze?
Re:amaze is an intelligent customer service platform that consolidates multiple communication channels—email, live chat, social media, SMS, VoIP, and video calls—into a single unified interface. It's designed for businesses of all sizes that want to streamline customer support operations and improve response times.
How much does Re:amaze cost?
Re:amaze has a free plan; paid plans start at $29. A free trial is available.
Is Re:amaze free?
Yes, Re:amaze offers a free plan you can start with.
What are the best Re:amaze alternatives?
Popular Re:amaze alternatives include Cresta AI, Chatbase, Cody AI.
What is Re:amaze used for?
Re:amaze is commonly used for eCommerce customer support: manage chat, email, and SMS for online stores, SaaS helpdesk: provide multi-channel support for software and web applications, Education sector support: handle inquiries from students and institutional stakeholders.
Does Re:amaze have an API?
Yes, Re:amaze offers an API for developers.
What platforms does Re:amaze support?
Re:amaze is available on Web, iOS, Android, API.
Information Accuracy
Please note: While we regularly update all tool information including descriptions, features, pricing, and other details, this information may change over time as tools evolve and update their offerings. For the most current and accurate information, we recommend visiting the official website directly. Our goal is to provide you with comprehensive and up-to-date information to help you make informed decisions.