# Gleap

AI-powered customer support and feedback platform for websites and apps

- Category: Productivity
- Pricing: Free plan available
- Tags: Chatbots, Customer Service
- Website: https://gleap.io/?via=aigregator
- Aigregator page: https://aigregator.com/tools/gleap
- API: https://x402.aigregator.com/v1/tools/gleap

## Overview
Gleap is an AI-driven customer support system that integrates live chat, automated knowledge bases, bug reporting, and user engagement tools into a unified platform. It enables teams to provide fast, contextual support and gather valuable user feedback throughout the product lifecycle. Features include AI chatbots, in-app surveys, onboarding checklists, product tours, and in-app bug reporting. Gleap aims to help businesses stay close to their customers, improve user experience, and streamline support processes with automation and AI copilot technology.
## Key Features
- AI agents and chatbots
- Custom support workflows and automations
- Live chat support
- In-app bug reporting
- Customer surveys and feedback tools
- Product tours and onboarding checklists
- In-app news and announcements
- AI copilot for support automation

## Use Cases
- Providing instant AI-powered customer support through live chat.
- Collecting user feedback and bug reports directly within apps or websites.
- Onboarding new users with automated guides and product tours.
- Gathering feature requests to prioritize product development.
- Automating support workflows to reduce manual intervention.

## Who It Is For
- Tech startups
- Product teams
- Customer support teams
-  SaaS companies
- Digital agencies

## Pros
- Comprehensive all-in-one support and feedback platform
- Deep AI integration for automation and instant responses
- Ease of integration and quick setup
- Cost-effective compared to some competitors

## Cons
- Potentially limited customization for complex workflows
- Pricing may be restrictive for very small teams
- Features heavily reliant on AI, which may not suit all use cases

## Pricing Plans
- Gleap: $119/month
- Intercom: $850/month

## Alternatives
- Intercom
- Zendesk
- [Userpilot](https://aigregator.com/tools/userpilot)

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Source: Aigregator — AI tools directory. https://aigregator.com/tools/gleap