Glean
Enterprise AI platform connecting company knowledge for secure, cost-efficient work automation.
Pricing
About Glean
Glean is an AI platform designed for enterprise teams to search, discover, and automate work across all company systems and applications. It functions as a workplace search engine combined with a generative AI assistant that understands company context, employee knowledge, and activity patterns. The platform securely connects to various enterprise applications like Slack, Google Drive, Jira, Confluence, SharePoint, GitHub, and Salesforce, allowing employees to find relevant information instantly while reducing unnecessary token usage and model costs compared to general-purpose AI tools. Glean differentiates itself through enterprise-grade security with permission-aware access controls, full observability, and compliance features suited for regulated industries. One key limitation is that it requires connection to existing company systems and data sources—organizations without well-structured digital infrastructure may face implementation challenges.
At a glance
- Company
- Glean Technologies, Inc.
- Platforms
- Web
- Integrations
- Slack, Google Drive, Jira, Confluence, SharePoint, GitHub, Salesforce
- Last verified
- June 2026
Who It's For
- •Enterprise organizations across all departments (engineering, sales, marketing, support, HR)
- •Large companies with multiple connected systems and applications
- •Organizations in regulated industries requiring compliance and data governance
- •Teams seeking to reduce operational costs and support ticket volume through AI
- •Companies wanting to scale AI adoption across thousands of employees
How It Works
- 1Connects to enterprise systems and applications where company knowledge resides
- 2Indexes and understands company-specific context, content, employees, and activity
- 3Uses this pre-connected enterprise context to reduce unnecessary tokens sent to language models
- 4Delivers AI-powered search and assistant responses grounded in verified company knowledge
- 5Implements permission-aware access control so users only see information they're authorized to access
- 6Tracks queries, answers, and actions for full observability and compliance
How to Use Glean
- 1Connect your company's applications (Slack, Drive, Jira, etc.) to Glean
- 2Ask questions or search for information using natural language
- 3Receive answers based on your company's context and documents
- 4Use Glean agents to automate workflows and work execution across teams
- 5Build custom agents using the Agent Builder for specific team needs
- 6Access insights through proactive intelligence features
Key Features
- •Workplace Search
- •AI Assistant
- •Agents and Agent Builder
- •Agent Orchestration
- •Proactive Intelligence
- •Data Analysis and Research
- •Content Creation
- •Work Execution
- •Prompt Library
- •Model Hub with support for multiple LLMs
- •System of Context
- •Enterprise-grade security (ISO 42001, HIPAA, SOC 2 Type II, ISO 27001, GDPR compliance)
- •Permission-aware access control
- •Full query and action observability
Use Cases
- •Enterprise search and knowledge discovery across multiple company applications
- •Reducing support ticket volume by helping employees find answers independently
- •Automating work execution and agent orchestration across engineering, sales, marketing, support, and HR teams
- •Scaling AI adoption across large organizations while maintaining security and cost efficiency
- •Compliance-heavy environments requiring audit trails and data governance
Our verdict on Glean
4.0/5 · 4 sources · reviewed August 3, 2026
Glean does what it promises: it pulls search results and AI answers from dozens of connected company tools like Slack, Jira, Salesforce, and Google Drive, and real users consistently say it saves them time hunting for information, with the permission system holding up in practice. It still hallucinates on occasion like any LLM-backed assistant, and setup is heavy enough that IT teams need real time to wire up connectors and access rules correctly. Pricing is the biggest sticking point: there is no public rate card, contracts are negotiated per company, and multiple sources describe it as costing more than comparable tools. It is worth it for a mid-size-to-large company drowning in documentation spread across many SaaS tools that can absorb an enterprise sales process and budget; smaller teams will likely find it overkill and out of reach.
What users praise
- Consolidates search across dozens of connected company tools like Slack, Salesforce, Jira, and Google Drive into one place, which users say meaningfully cuts the time spent hunting for information across systems.
- The permission system holds up in practice: it only surfaces what a given user already has access to, and reviewers report no cases of it leaking data across access levels.
- Building custom agents on top of the search index is accessible enough that non-technical staff have used it to automate report generation and insight-gathering, not just search.
- Onboarding new hires and answering internal how-to questions is a strong use case, with reviewers specifically crediting it for speeding up ramp-up and support troubleshooting.
What users complain about
- Pricing is entirely opaque. There is no public rate card, deals are negotiated per contract, and multiple sources describe it as costing noticeably more than comparable products, which is a hard sell for smaller companies.
- It hallucinates like any LLM-backed assistant, and users specifically flag this happening on structured tasks such as ticket queries or pulling fields from a spreadsheet, not just open-ended chat.
- Setup is heavy. Every connected tool needs its own admin access and permission mapping, and getting it fully wired up takes real IT time, especially at larger companies with many systems.
- Answers can be slow and inconsistent. The same question asked twice sometimes pulls from different source fields, and results come back thinner when a user lacks personal access to a connected system, even if a teammate's access would surface more.
Not for: Small companies or teams without dedicated IT resources and an enterprise budget, since Glean has no self-serve plan or public pricing.
How it compares
- Adept AI — If what you need is an agent that logs into other software and completes multi-step tasks, not one that searches and answers questions about existing documents, Adept AI is built specifically for that kind of action-taking. Glean's own agents are described as limited to lighter jobs like summarizing and drafting.
Pros & Cons
Advantages
- •Reduces token usage and model costs compared to generic off-the-shelf tools through pre-connected enterprise context
- •Provides permission-aware, enterprise-grade security with full compliance certifications (ISO 42001, HIPAA, SOC 2 Type II)
- •Supports multiple LLMs and is flexible across different language models for model-agnostic deployment
- •Delivers rapid ROI and significant time savings per user annually with high enterprise adoption rates
Disadvantages
- •Requires integration with existing enterprise systems; organizations without well-structured digital infrastructure may face implementation complexity
- •Full capabilities depend on the breadth and quality of connected data sources and applications
- •Pricing and specific cost savings are not transparently detailed on the public website
Alternatives
- Adept AI
- Microsoft 365 Copilot
- ChatGPT Enterprise
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Frequently Asked Questions
What is Glean?
Glean is an AI platform designed for enterprise teams to search, discover, and automate work across all company systems and applications. It functions as a workplace search engine combined with a generative AI assistant that understands company context, employee knowledge, and activity patterns.
How much does Glean cost?
Glean has paid plans starting at $15. A free trial is available.
Is Glean free?
Glean is a paid tool, but it offers a free trial.
What are the best Glean alternatives?
Popular Glean alternatives include Adept AI, Microsoft 365 Copilot, ChatGPT Enterprise.
What is Glean used for?
Glean is commonly used for Enterprise search and knowledge discovery across multiple company applications, Reducing support ticket volume by helping employees find answers independently, Automating work execution and agent orchestration across engineering, sales, marketing, support, and HR teams.
What platforms does Glean support?
Glean is available on Web.
Information Accuracy
Please note: While we regularly update all tool information including descriptions, features, pricing, and other details, this information may change over time as tools evolve and update their offerings. For the most current and accurate information, we recommend visiting the official website directly. Our goal is to provide you with comprehensive and up-to-date information to help you make informed decisions.