# Canny

Collect, analyze, and act on user feedback to build better products.

- Category: Productivity
- Pricing: Free plan available
- Free trial: yes
- Tags: Customer Service
- Website: https://canny.io/?ref=aigregator&utm_source=aigregator&utm_medium=referral
- Aigregator page: https://aigregator.com/tools/canny
- API: https://x402.aigregator.com/v1/tools/canny

## Overview
Canny is a feedback management platform designed for software companies to centralize user feedback. It helps product teams collect feature requests, bug reports, and ideas from their users, prioritize them based on strategic goals and user demand, and communicate updates back to their customers. This streamlined process allows businesses to deeply understand their users' needs and build products that genuinely solve their problems, fostering stronger customer relationships and driving product success.
## Key Features
- Feedback boards for organizing ideas.
- Voting and commenting on feedback.
- User segmentation to filter feedback by customer type.
- Roadmap planning and status updates.
- Integrations with tools like Jira, Salesforce, and Intercom.
- Analytics and reporting on feedback data.
- Public and private feedback portals.

## Use Cases
- Collecting and prioritizing feature requests for software products.
- Tracking and managing bug reports from users.
- Gathering ideas for product improvements and new functionalities.
- Communicating a product roadmap and updates to users and internal teams.
- Understanding user sentiment and identifying pain points.

## Who It Is For
- Product managers in software companies.
- Product teams at B2B SaaS companies.
- Customer success teams.
- Development teams striving for user-centric product development.

## Pros
- Centralizes feedback, eliminating scattered spreadsheets and emails.
- Provides a clear system for prioritizing features based on user demand and strategic goals.
- Enhances transparency by allowing users to see what's being worked on and influencing the product roadmap.
- Streamlines communication between product teams and users regarding feedback and updates.

## Cons
- Can be costly for small businesses or startups compared to simpler feedback collection methods.
- Requires active management to keep feedback organized and users engaged.
- The public nature of feedback boards might expose product roadmap ideas prematurely to competitors.
- May lead to an overwhelming amount of feedback if not properly categorized and moderated.

## Pricing Plans
- Free: Free
- Core: $19/month
- Pro: $79/month
- Business: $-1/month

## Alternatives
- Productboard
- UserVoice
- Feature Upvote

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Source: Aigregator — AI tools directory. https://aigregator.com/tools/canny