Brandwise

Brandwise is an AI-powered support and social media platform built for direct-to-consumer brands. Its core is an AI agent called Obie that consolidates email, live chat, and social messages from Instagram, Facebook, and TikTok into a single support inbox, then resolves customer tickets using order and shipping context pulled directly from the brand's connected store. Rather than only drafting replies, the platform is positioned to close out full resolutions, including things like refunds, using real account data instead of generic scripted answers. Beyond support, Brandwise also moderates comments on paid social ads automatically, hiding negative or spam remarks so a brand's ad creative is not undercut by comment-section noise. It connects to Shopify, Meta, Google, Slack, email, and live chat systems, giving it visibility across the commerce and marketing stack a typical DTC brand already runs on. Brandwise is aimed at support and social teams at online brands running significant ad and order volume, where manually triaging tickets, DMs, and comments across separate tools becomes a bottleneck. The company lists over 100 brand clients, including Every Day, Michael Todd Beauty, and Monos. It offers a 7-day free trial with full feature access. Founding year and public API availability are not disclosed on the site.