Bland AI

Bland is an enterprise voice AI platform for building, deploying, and monitoring AI phone agents that handle real conversations at scale. It's built around a developer-facing REST API: a team sends a phone number along with instructions or a pre-built conversation script, and Bland's infrastructure handles the call, using its own language, speech-to-text, and text-to-speech models rather than passing the call through third-party vendors. For non-developers, a no-code builder called Norm lets teams assemble an agent without prior voice AI experience, and a scenario-based testing framework lets agents be validated before going live. Agents work both inbound and outbound and can hand off between voice, SMS, iMessage, and web chat while keeping shared context. Bland reports response latency around 400ms, faster than typical IVR systems, and supports over 40 languages with real-time translation in 23 of them. It connects to contact center platforms like Twilio, Genesys, and Amazon Connect, CRMs like Salesforce and HubSpot, and scheduling tools like Calendly and Cal.com. Bland targets regulated industries, holding SOC 2 Type II, HIPAA, PCI DSS v4.0, and GDPR certifications, and offers cloud deployment across US, EU, and APAC regions or self-hosted options. Pricing is a flat per-minute rate covering the model, transcription, and telephony, with no separate per-feature charges.