Assort Health

Assort Health builds AI voice agents that handle the phone side of running a medical practice. Instead of routing every call to a front-desk staffer, the system answers, understands why a patient is calling, and completes the task directly: booking, rescheduling, or canceling an appointment, verifying insurance eligibility, triaging a symptom to the right level of care, and sending referrals or lab requests. It connects into the scheduling logic and patient records a practice already uses, including Athena's EHR and practice-management systems, and applies each provider's own booking rules rather than a generic script. The company trains its agents on more than 200 million past patient interactions across 23-plus specialties, which lets the system handle specialty-specific workflows such as orthopedic surgery scheduling or cardiology intake without much manual configuration. It operates in 29 languages and is meant to run continuously, including outside office hours, cutting the hold times and abandoned calls that come with a phone line only staffed during the day. Assort is built for hospital systems and specialty practices rather than individual clinicians, and its reported results, including cut hold times and higher appointment volume, come from case studies the company publishes rather than independent audits.