# Aisera

Enterprise agentic AI platform automating IT, HR, and customer service.

- Category: Business & Finance
- Pricing: Contact for pricing
- Tags: Business Automation, Customer Service
- Website: https://aisera.com/?via=aigregator
- Aigregator page: https://aigregator.com/tools/aisera
- API: https://x402.aigregator.com/v1/tools/aisera

## Overview
Aisera is an enterprise AI platform focused on automating service work across IT, HR, customer service, finance, facilities, sales, procurement, and legal. Its core product line includes Aisera Assistant, a personal AI companion for work automation; Agent Assist, which supports human agents handling tickets and cases; Agent Composer, a natural-language tool for building custom AI agents without heavy coding; and Aisera Unify, an integration layer built on open standards including A2A, MCP, and AGNTCY that connects the platform to existing enterprise systems.

The company reports measurable outcomes from deployments, such as a 60% increase in agent productivity for NJ Transit, a 70% auto-resolution rate for OmniTRAX support tickets, and $2.2M in support cost savings for Lifescan. Aisera markets a security framework it calls TRAPS (Trusted, Responsible, Auditable, Private, Security) to address enterprise governance concerns around deploying autonomous agents.

Aisera serves large organizations across industries including financial services, healthcare, retail, telecom, manufacturing, education, and government. It has been recognized as a Leader in a Gartner Magic Quadrant and in IDC MarketScape evaluations. Aisera was acquired by Automation Anywhere, which now positions the platform within its broader automation portfolio. One limitation for evaluators is that specific pricing is not published and requires direct engagement with sales.
## Key Features
- Aisera Assistant for work automation
- Agent Assist for support agent productivity
- Agent Composer for building custom AI agents
- Aisera Unify integration layer (A2A, MCP, AGNTCY)
- AI agent orchestration and autonomous execution
- Analytics and continuous optimization

## Use Cases
- IT service desk automation
- HR service request handling
- Customer service ticket resolution
- Enterprise agent productivity support

## Who It Is For
- Large enterprises and businesses seeking to automate IT, HR, and customer service operations.
- Organizations looking to reduce operational costs and improve efficiency.
- Companies aiming to enhance employee and customer experience.
- IT departments, HR departments, and customer support teams.
- Businesses interested in deploying generative AI applications for workflow automation.

## Pros
- Automates 65-80% of operations for IT, HR, Sales, Marketing, Operations, and Customer Service.
- Proactive, personalized, and predictive AI Service Management solution.
- Accelerates the development of responsible AI applications, allowing deployment in weeks.
- Strong integration capabilities with existing customer service tools and enterprise systems.

## Cons
- Information regarding pricing is not readily available on the website, requiring direct contact for details.
- Primarily targeted at large enterprises, which might limit accessibility for smaller businesses.
- Requires training of AI models for specific use cases to achieve optimal effectiveness, which can be an involved process.

## Alternatives
- ServiceNow
- [Moveworks](https://aigregator.com/tools/moveworks)
- [Zendesk](https://aigregator.com/tools/zendesk)

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Source: Aigregator — AI tools directory. https://aigregator.com/tools/aisera